Duties & Responsibilities Assists the Store Manager in the day-to-day management of the store in accordance with overall company policy. Provides sales floor leadership, including coaching, selling techniques and proper zone coverage. Involved in the overall merchandising of the store, helping to determine which products to feature, updating various displays and providing direction to sales staff on all merchandising activities. Ensures standards for quality, customer service and health and safety are met; Manages and motivates staff to increase sales and ensure efficiency. Ensures work schedules are adhered to and assigns employees to specific duties Deals with staffing issues: providing input on; hiring potential staff; employee appraisals and performance reviews; and assists in training and development of staff. Ensures timely updates to inventory, including price adjustments, transfers and replenishment of stock upon receipt. Responds to customer complaints and comments. Coordinates sales promotion activities Maintains awareness of market trends in the retail industry, understands forthcoming customer initiatives, and monitors what local competitors are doing. Keeps Store Manager apprised of all activities / incidents during his/her shift.
Previous experience in a retail sales environment with increasing levels of responsibility and a working knowledge of general retail practices and procedures. Excellent customer service skills; ability to anticipate customer needs.Strong communication skills: verbal and written. Good merchandising skills. Management experience in a retail sales environment or similar fast paced, customer service environment, preferred.